Shipping policy

At Rocreo, each product is made to order with care. This means your item is created especially for you after your purchase is placed. Because of this, please allow time for production before your order is shipped.

 

Processing & Production Time

Orders typically take 2–7 business days to be produced before they are shipped.

Once your order has been produced and shipped, you will receive a confirmation email with tracking information when available.

 

Shipping Times

After production, most orders typically arrive within 7–20 business days, depending on your location, shipping method selected, and carrier availability.

Please note that these are estimated delivery times and are not guaranteed. Delays may occur due to shipping carriers, customs processing, holidays, weather conditions, or other circumstances outside of Rocreo’s control.

Because each product is made to order, please allow additional time during busy periods or peak seasons.

Tracking Information

Once your order has shipped, you will receive tracking details via email. Please allow time for tracking information to update.

 

Customs & Import Fees

International orders may be subject to customs fees, taxes, or duties depending on your country’s regulations. These charges are the responsibility of the customer.

 

Incorrect Shipping Information

Please ensure your shipping information is correct before completing your order. Rocreo is not responsible for delays or lost packages caused by incorrect addresses provided by the customer.

 

Lost or Delayed Packages

While we do our best to ensure your order arrives safely, Rocreo is not responsible for delays caused by shipping carriers, customs, or circumstances outside of our control.

If you have any concerns about your order, please contact us and we will do our best to assist.

 

Contact Us

If you have any questions about your order or shipping, please contact us:

Rocreo 

Email: rocreonz@gmail.com