Refund policy
At Rocreo, each product is made to order especially for you. Because our products are created after an order is placed, we do not accept returns or exchanges for change of mind, incorrect selection, or a change in preference.
We want you to love your Rocreo order. If your item arrives damaged, defective, or you receive the wrong product, please contact us and we will do our best to make it right.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 14 days of receiving your order.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
If approved, we may provide a replacement or refund depending on the situation.
Returns
If a return is approved, the item must be:
- Unused and in its original condition
- Sent with the original packaging and proof of purchase
Return shipping costs are the responsibility of the customer unless you received a defective or incorrect item.
Incorrect Product Selection
Please carefully check your order details, including your selected phone model, size, and design before completing your purchase.
Rocreo is not responsible for items ordered incorrectly by the customer.
Order Cancellations
Orders are processed shortly after purchase. If you need to cancel or make changes to your order, please contact us within 1 hour of placing your order.
After this time, your order may have already entered production and cannot be cancelled or modified.
Refunds
If your refund request is approved, your refund will be issued to your original payment method. Please allow time for your payment provider to process the refund.
Our Promise
At Rocreo, we want every customer to be happy with their order. We are committed to providing quality products and will always do our best to assist with any issues.
Contact Us
If you have any questions about your order or this Return & Refund Policy, please contact us:
Rocreo
Email: rocreonz@gmail.com